- Order Related
How to check my order status?
You can log in to your account and check the latest status on the order page.
If you have any questions, please contact us via email or phone.
Can I modify or cancel my order?
Once an order is confirmed and payment is processed, it cannot be modified.
If you need to cancel, please contact us via email or phone as soon as possible, and we will do our best to assist you.
- Payment Issues
Which payment methods are supported?
We support common credit cards, debit cards, and mainstream third-party payment methods.
What if payment fails?
Please check your account balance or payment information for accuracy.
If the problem persists, please contact us for assistance.
- Returns and Refunds
How to return an item?
Please submit a return request within 30 days of receiving the item.
Keep the item unused and in its original packaging and return it to the return address.
How long does a refund take?
We usually complete the refund within 5-7 business days after receiving and confirming the returned item.
The refund will be returned to the original payment account.
- Shipping and Delivery
Shipping Area
Currently, we only support shipping within the United States.
Delivery Time
Standard shipping typically takes 3-7 days after order processing. 1 business day (May be extended during peak periods or special circumstances)
How to track your package
After shipment, you will receive a tracking number in an email.
You can check the logistics status through the courier’s official website or the order page.
- Products and Care
How to properly care for your equipment
Please refer to the product instructions, keep it clean and store it as instructed.
Avoid high temperatures, humidity, or direct sunlight.
What to do if there are problems with the product
If there are quality problems with the product, please contact us within the return period.
We will provide a return or replacement solution depending on the situation.
- Contact Us
For other questions or special needs, please contact us through the following methods:
Email: jacobstenberg@spinlabonline.com
Tel: +1 (218) 618-5283